System Support Engineer II

Pleasanton, CA 94588 | Contract

Post Date: 06/21/2018 Job ID: 4406 Industry: Engineering

Our client develops, manufactures and supplies a wide array of innovative medical diagnostic products, services, tests, platforms and technologies.


  • The Systems Support Engineer must be committed to customer satisfaction, with the ability to follow instructions and demonstrate outstanding inter-personal skills.
  • Being a team player is essential since this position interfaces daily with coworkers as well as various interdisciplinary functional areas within the organization.
  • This position is based at the Company' s facility, but may include some travel locally (approximately once a month) to other facilities.
  • Working under general supervision, receiving general instructions; the individual in this position will install, maintain, calibrate and validate mature automated clinical instrumentation.
  • Working under general supervision, receiving general instructions; the individual in this position will require the performance of ancillary instrument support related tasks such as; conducting instrument operator maintenance training, documentation of instrument service, creation and/or revision of instrument parameter media, and maintenance of instrument related tools, parts and consumables. Occasional travel may be required. 
  • Knows and effectively uses the broad concepts of System and customer support.
  • Solves a variety of problems of diverse scope and complexity.
  • Analyzes alternative approaches to creatively solve problems and/or develops new perspectives on existing solutions.
  • Establishes, as appropriate, internal/cross-functional/customer relationships.
  • May establish and work with individuals or teams outside of RMD.
  • May provide guidance and training to other employees.
  • May serve as a knowledge resource to lower levels and to other areas.
  • Plans and executes own work.



  • 3 + years in medical device industry, preferably hands on experience with medical instrument maintenance.
  • Good understanding of molecular diagnostics products.
  • Applicable knowledge of products and instruments.
  • Working knowledge of hand tools and electronic test equipment.
  • Knowledge of Quality System Requirements (QSR), In Vitro Diagnostics Directive requirements (IVDD) and customer service concepts.
  • Excellent inter-personal and customer relations skills.



  • Minimum 2 - 5 years’ experience with HP Blade, or similar hardware.
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