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Sr. Director, Commercial Operations

Cambridge, MA 02140

Posted: 05/29/2025 Employment Type: Direct Hire Industry: Commercial Operations Job Number: 12166 Pay Rate: $250k - $300k Remote Friendly: Onsite

Job Description


Our client is a clinical-stage biopharmaceutical company dedicated to preserving the sight of individuals impacted by retinal diseases.


Position Summary:
  • We are seeking a Senior Director, Commercial Operations to lead the commercial launch strategy and field effectiveness for our first launch in Stargardt disease.
  • The candidate will also be responsible for the creation and optimization of our go-to-market model.
  • This will include developing a customized model through benchmarking and cross functional collaboration, analyzing and implementing a data strategy plan, MLR processes, business intelligence, targeting and field sizing/deployment.
  • This will also cover but not be limited to forecasting, business analytics, training, fleet services and key drivers such as sales compensation, geographical coverage, and span of control. 


Primary Responsibilities:
  • Customer Insights: qualitative and quantitative market research, and competitive intelligence.
  • Develop 3rd party data strategy across Customer and Patient data.
  • Implement data infrastructure strategies including data sources, master data management and data warehouse in collaboration with IT.
  • Refine revenue forecasts through expanded business intelligence capabilities, and coordinate forecasting processes including management of quarterly planning process and forecast updates.
  • Implement CRM system, field and home office reporting capabilities (dashboards and data visualization capabilities.
  • Create field go-to-market strategy in coordination with commercial team leaders.
  • Design field sales incentive compensation (“IC), national and regional sales targets and build ongoing IC operations.
  • Possesses a deep understanding of department level processes and policies.  Maintains a broad understanding of departmental business rules, data sets, and business processes and interdependencies.
  • Monitor and analyze launch performance and work with various stakeholders to develop, improve, and deploy processes and systems to enhance commercial success – including targeting, resources optimization, sales performance drivers, coverage, activities management, etc.
  • Leverages in-depth knowledge of bio / pharma industry data sources and critical thinking skills to resolve business problems more efficiently and effectively.
  • Develop and optimize appropriate performance metrics, KPI’s prior to and through product launch.
  • Manage field fleet and field training.
  • Support as required distribution network from a commercial standpoint.
  • Deliver on other related projects as assigned

Job Requirements


Qualifications:
  • Education and Certification:
  • Bachelor’s degree required, MBA preferred
  • Work Experience:
  • Minimum of 8 - 10 years’ pharmaceuticals/biotechnology experience in commercial or commercial leadership roles
  • Sound business acumen
  • Problem-solving orientation; ability to work independently
  • Strong history of interdepartmental collaboration and project management
  • Experience working with management personnel to solve problems and identify/sell/implement solutions
  • A proven track record of success in transforming data into powerful information for sales/marketing/market access required
  • Results-oriented, self-organized, proven track record
  • Strong written and verbal communications skills, solid presentation skills
  • Keen analytical and problem-solving skills
  • Working knowledge and hands-on experience in commercial processes, training, and deployment
  • Excellent financial acumen, expertise in financial modeling and business valuation
  • Proven leadership skills

Skills and Key Success Factors:
  • Highly organized and detail oriented with a passion to deliver quality results
  • Excellent verbal and written communication skills, with experience translating complex concepts for various audiences
  • Demonstrated record of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit
  • Ability to lead fast-paced projects with a keen sense of urgency to get the job done well
  • Evidence of "hands-on" experience and expertise
  • Proven and successful track record as a team-player and collaborator in small working environments
  • Highest levels of professionalism, confidence, personal values and ethical standards

Meet Your Recruiter

Steve Butters
Director of Business Development, East Coast

As the Director of Business Development on the East Coast, Steve is a crucial part of expanding Compass's reach in the biotech space. Steve enjoys partnering with clients who want to make a difference in the world of medicine, curing diseases and improving quality of life for others around the world.

Outside of the office, Steve is a sports fan, and enjoys boating and fishing. He is also a supporter of the South Boston Neighborhood House, more commonly known as "The Ollie," an organization that aims to support South Bostonian families who are experiencing social and economic stress.

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