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Specialist Site IT, Associate

Oro Valley, AZ 85755

Posted: 04/10/2024 Employment Type: Contract Industry: Procurement Job Number: 11650 Pay Rate: $18.00 - $20.00

Job Description

Our client manufactures, develops, and supplies a wide array of innovative medical diagnostic products, services, tests, platforms, and technologies.

POSITION SUMMARY:
  • Serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software.
  • Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution.
  • Electronically documents activities.
  • Supports and maintains effective relationships with users.
ESSENTIAL FUNCTIONS:
  • Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals.
  • Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues.
  • Maintains passwords, data integrity and file system security for the IT environment.
  • Organizes and follows complex and/or detailed technical procedures.
  • Consults with clients to resolve technical problems and ensure customer satisfaction.
  • Provides courteous and timely customer service, tracks inventory of IT assets.

Job Requirements

KNOWLEDGE, SKILLS, & ABILITIES:
  • Knowledge of Windows operating systems, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
  • Knowledge of voice/mobile communication devices, technical skills for analyzing and problem-solving.
  • The ability to communicate effectively with a diverse team and work as a team player in a fast paced environment.
  • Explain and communicate complex technical processes and terminology to a non-technical audience.
  • Seeks customer feedback to adapt and meet customer expectations and deliverables.
  • Excellent organizational / time management skills.
  • Ability to troubleshoot customers' problems by phone, video or in person.
FORMAL TRAINING/EDUCATION:
  • Associate degree or equivalent experience / certifications
  • IT experience preferred not required. Technical education can substitute.
  • Windows Troubleshooting
  • Help Desk / Desktop support
  • Basic networking knowledge

Meet Your Recruiter

Jay Hite
Recruiter, Account Manager

As a Recruiter at Compass, Jay enjoys meeting job seekers and helping them to find new and exciting opportunities. He enjoys the process of getting to know candidates and learning all about their experience and what their future goals are. Jay feels the excitement of his candidates and is passionate about helping to find a fit both culturally and professionally. 

When Jay isn’t working, he enjoys bike rides, trying out new foods, tequila tasting and watching movies.  

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