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Associate Contract Manager

South San Francisco, CA 94080

Posted: 04/20/2023 Employment Type: Contract Industry: Legal Job Number: 11204 Pay Rate: $24.00 - $36.00

Job Description

Our client is a leading biotechnology company that discovers, develops, manufactures, and commercializes medicines to treat patients with serious or life-threatening medical conditions. They are among the world's leading biotech companies, with multiple products on the market and a promising development pipeline.

  • Contract Operations (C-Ops) is seeking a candidate to support the day-to-day operations of high volume sales contract programs.
  • Looking for a team player who has good attention to details and is also flexible to be able to perform various activities depending upon business needs.
  • Candidates will be expected to follow SOPs and job aids to ensure compliance with all laws, regulations and policies that govern the conduct of sponsor activities.
  • Candidates would be assigned responsibilities depending upon skill, knowledge and the department need.
  • Associates would be expected to work independently and complete assignments in a specified period.
  • Associates would be expected to produce high quality deliverables and escalate for assistance when questions or uncertainty is encountered.

Responsibilities would include but not limited to:
  • Processing of customer master data; data gathering of customer information from forms, electronic submissions and customer information systems to establish a profile of the customer information.
  • Maintaining customer master data including the creation and change in databases and systems.
  • Review and analysis of customer information using established business rules to determine and maintain customer eligibility for sales related contracted programs.
  • Perform ongoing membership rosters and affiliate management processing in accordance with business rules.
  • Responsible for maintaining customer program eligibility data in databases and systems.
  • Responsible for analyzing contract details (e.g. contract terms, financial terms) to perform customer contract set-up and maintenance in systems and other databases.
  • Process payments; rebates, fees, and chargeback claims for the various programs in a timely fashion.
  • Manage customer program onboarding including ensuring that appropriate forms and contracts are completed accurately, updating systems and communicating with applicants.
  • Manage contract renewals in a timely manner to avoid any interruption in access; working with boilerplate contract templates and electronic document approval systems.
  • Responsible for communicating with customers including providing status updates in relation to customer inquiries and dispute management.
  • Maintaining shared program mailboxes; including promptly responding to questions/inquiries from internal and external customers on contract policies, pricing, payment calculations, contract performance, compliance, etc.
  • Manage mass program notice letters for paper mailing.
  • Help to successfully resolve issues related to contract membership, affiliation and/or customer payments or chargeback claims.
  • May support with internal and external audits, team metrics, reporting activity.

Job Requirements

  • Effective communicator able to deliver clear and concise verbal or written messages that facilitate a mutual understanding by both parties.
  • Strong customer service focus.
  • Deliver a high quality work product by providing a high accuracy and paying attention to detail.
  • Ability to manage large amount of data with high level of accuracy.
  • Strong working knowledge of the Google suite of applications (mail, calendar, meet, chat, docs, sheets).
  • Strong working knowledge of Microsoft Excel; e.g. macros, vlookups.
  • Experience with sales revenue management systems; like Model N or Vistex is a plus.
  • Experience with contract management systems like Agiloft is a plus.
  • Experience with customer relationship systems like Salesforce is a plus.
  • Experience with financial systems like SAP is a plus.

Some specific requirements include:
  • Bachelor Degree (general business or finance disciplines are preferred).
  • 1+ years of previous sales contract operations or finance (related to sales) experience.
  • Demonstrable knowledge of, or aptitude to learn, current policies, guidelines, systems and reporting mechanisms that support contract operations in the pharmaceutical/biotechnology or related industry.
  • Previous experience in other functions within the pharmaceutical, biotechnology or related industry is a plus.

Meet Your Recruiter

Stefanie Baker
Professional Recruiter, Account Manager

As a Senior Recruiter at Compass, Stefanie is passionate about helping her candidates achieve their professional and financial goals. She has always enjoyed helping others achieve their goals by keeping an open mind and operating from a place of curiosity. 

“As a recruiter, I love supporting and helping people navigate their job search and feel rewarded when ultimately changing their lives when they land their dream job. It’s not lost on me the time and energy it takes to take on a new job search and I feel fortunate they have given me the opportunity to help them.”

When Stefanie is not working, she enjoys time with her children, friends or travelling to Southern California. She enjoys being active and is always seeking to grow and learn.

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