Help Desk Coordinator

San Francisco, CA 94158

Posted: 03/20/2018 Employment Type: Contract Industry: Information Technology Job Number: 4013

Our client is a clinical-stage biopharmaceutical company developing a pipeline of drug candidates which are designed to improve the benefits of drugs for patients. 

 

Duties:
  • Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Normally follows established procedures on routine work, requires instructions only on new assignments.
  • Monitors and maintains the process of incoming requests and ensures courteous, timely, and effective resolutions.
  • Performs inventory of equipment and supplies, then obtains quotes based on pre-established re-order quantities. 
  • Sorts, cleans, and preps various IT equipment for re-use (PCs, mice, keyboard, and misc accessories). 
  • Replaces toner and paper in printers and copiers, and performs basic troubleshooting such as clearing paper jams. 
  • Assists with setup and relocations of office IT equipment such as computers, docking stations, monitors, printers, and all associated cabling. 
  • Prepares unused IT equipment for disposal via established procedures. 
  • Assists with system checks of AV equipment in conference rooms following establish procedures. 
  • May assist with preparation of desktops and laptops and the installation of software per established procedures. 
  • Helps test fixes to ensure problems have been adequately resolved. 
  • Utilize the appropriate management system to ensure prompt resolution of service requests. 
  • May help with installation and testing of hardware and software.
  • Performs other duties as assigned.

 

Skills:

  • Strong skills in computer applications (MS Word, Excel, Project) are required.
  • Must be a quick learner and team player with good organizational skills.
  • Very good analytical and problem solving skills are required.
  • Excellent customer service skills are required.
  • Great interpersonal skills, with a focus on listening and questioning skills are required.
  • Must possess good excellent and written communication skills.
  • Must be able to follow instructions and work well in a team environment.

 

Education:

  • A minimum of a High School Diploma is required. 
  • An Associate’s degree in a relevant discipline is preferred.
  • Equivalent Experience may be accepted.
  • A minimum of 2 years industry experience is required.
  • Experience in the Pharmaceutical, Biotech or Medical Product industry is preferred.
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